Shipping & Delivery Services
The information below is provided as a courtesy to our customers. We are more than happy to assist; however, you are responsible for arranging and determining the cost of shipping. We strongly advise you to determine this before you place a bid. Please refer to the FAQs on the bottom of this page or contact us if you have any questions. Please fill out the form below in advance of scheduling an appointment for pick-up of your property. Ahlers & Ogletree will be unable to release property to a third-party agent without a completed release on file.
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Local Delivery
Small Items & Art
Larger Items
Shipping FAQs
Since you do not handle shipping, who contacts the shipper? Can you do it for me if I pay extra?
Unfortunately, we are unable to contact shippers on behalf of buyers. Please note that you must contact your shipper directly to arrange payment and services. We only release merchandise to the shipper, or delivery agency of your choice, after the item has been paid-in-full.
How do I have my merchandise released?
In order for items to be released to a shipper or delivery agency, please notify us of your arrangements in writing via e-mail or fax. Since we want to ensure that merchandise is released to the appropriate party, we cannot release items by phone.
Are you open on weekends? May I pick up before 10AM or after 5PM?
Since we have a small staff, and are quite busy after an auction, items must be picked up at our Miami Circle Gallery during normal business hours (Monday-Friday, 10AM to 5PM). We do understand that sometimes items may need to be picked up at a different time and will try to accommodate if possible. Please contact us to schedule a pick-up time if meeting normal business hours is impossible.
Will someone from Ahlers & Ogletree Auction Gallery help me load my items into my car/truck/van?
Generally, it is the responsibility of the buyer to handle the pick-up of merchandise due to potential liability. Please factor this into your pick-up of very large/heavy items.
Can you remove glass from frames, items from bases, etc., for the shipper to pack?
Like loading items for customers, altering or removing parts of an item for a shipper or delivery company is not something that we typically do due to liability. However, if such a situation occurs, we ask that you submit your request in a written statement prior to the handling of your merchandise.
Can I use a different shipping or delivery company than the ones on your preferred list?
Absolutely. You are welcome to select whatever company or individual you would like to ship or deliver your items.
Why are shipping estimates so expensive for my merchandise?
Please note the following when factoring your packing/handling quotes:
•The majority of the shipping cost is typically the packaging/handling cost.
•Generally speaking, it is difficult to find shippers that will handle your items without a base handling fee, i.e. even if an item is small, it will be subject to a minimum handling fee, determined by the shipping company of your choice.
•Since the shippers are out of house and are less familiar with the items, at times, you may pay slightly more, or less, based on the shipper's calculations of an item’s weight and/or dimensions.
What should I do if I have difficulty with a shipper?
At Ahlers & Ogletree, we are very committed to customer service and getting items to buyers. As such, we will assist in the process should you have difficulty with a given shipper. If you are having trouble getting a response back or encounter another issue, please let us know so that we can try to help resolve the issue.