Buying FAQs

 

How can I participate in your auction?

 

• We offer our customers the power of choice in bidding experience: In-person at our gallery, live online during the sale through LiveAuctioneers.com, BidSquare.com, & Invaluable.com, or by phone, and absentee. Please click here to read about these options and find out which is best for you.

• With these options available, we STRONGLY advise against leaving bids for the same item on more than one medium. Doing so will result in bidding against yourself, which we cannot be held responsible for. 

 

What is the difference between leaving an absentee bid on your catalog versus LiveAuctioneers/Invaluable/Bidsquare?

 

• Bids that are left on our website are executed by a designated individual. Absentee bids left online are executed through the online platform from a computer operator. There is a difference in buyer's premium as well--it is higher through one of the three live bidding websites. Please see Absentee Bidding for more information. 

 

Do you ship items? 

 

• Unfortunately, we do not handle shipping in house. We do, however, have a list of recommended shipping and delivery companies for your reference. Our list is only a suggestion based off of companies we have worked with in the past and find to be well-versed in handling fine art and antiques; you are more than welcome to select a company of your choice outside of this list. We advise contacting multiple agencies to receive the most competitive quote. Please see our Shipping Information page for more FAQs.

 

How do I pay for my invoice?

 

• You may pay by credit card (online or via fax) check, cash, and wire transfer. Sorry, but we do not accept PayPal at this time. Please view our Payment page for more information.

 

Why was my bid not accepted? I left a bid online for the amount sold or higher.

 

• To see what happened to your bids on a lot in our sale, we recommend that you log into your account and take a look at the lot’s bid history. The bid history displays all the bids submitted for a lot. It also shows the time each bid was submitted.

  Follow these steps to view your bid history:

  1. Go to the website where you left your bid and log in.

  2. Find the lot and click on Show Bid History.

• Please note: Final determination of the winning bidder, whether it is a floor bidder or internet bidder (absentee or live), is solely at the discretion of the auctioneer.

 

I purchased an item in error/the item arrived and it is not what I wanted. Do I have to pay for it?

 

• Generally, yes. We ask all buyers, prior to bidding, to carefully read our Terms & Conditions of Sale, consult the additional photos provided and ask all pertinent questions (i.e. condition, size, shipping, etc.). However, if an issue arises and it is due to an error by us, we would be glad to help find a resolution.